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Monthly Archives: May 2014

Distance and Doorstep Selling Update

On 13th June 2014 new EU business to consumer selling regulations come into force covering distance and doorstep selling. The changes will require amendments to terms and conditions allowing for a new cooling off period, provision of a model cancellation form, and tighter delivery periods: Businesses must ensure consumers have access to transaction information in a “durable medium”: New rules will apply to 0845 and 0870 telephone lines in respect of customer service help-lines. For e-commerce sites, customers will now have to acknowledge that placing an order incurs an obligation to pay, and optional extra boxes that incur costs must be not be pre-checked. Please click on Changes to Distance and Doorstep Selling Regulations for more info. Many businesses will have to revise their business processes, especially web based operations which will need to instruct their web developers to apply the requisite amendments. How easy and costly will this be to implement?

Please click on Changes to Distance and Doorstep Selling Regulations for more info.

Terms and Conditions Templates

Struggling with legislation? Where to begin? 

Classic job post faux pas

Everyone knows how difficult it can be to apply for work these days. Just ask all the people currently on the hunt for their perfect jobs. However, what’s often skipped over is just how tricky it can be for firms to post vacancies successfully. There is a real art form to generating appropriate and effective job ads, and there are also a variety of legal pitfalls to avoid.

Thinking about this inspired us to draw attention to some examples of when things go wrong, and to offer some advice covering what to avoid when creating job posts.

Don’t take your cue from these firms!

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There are some bad job ads out there. Highlighting this fact, the Daily Edge compiled a list of some classic recruitment faux pas. Among the epic fails were: “Apply today, pizza cook. Qualifications: Not be a crybag,” and “Now hiring: Fried Turkeys”. Other blunders included “Now hiring: 1 pretty & 2 ugly dancers”, “Help Wanted. Must dominate the English language” and “Now hiring: Must have clue”.

We’re not quite sure what was going through the heads of the individuals who came up with these ads. To help ensure you don’t end up red-faced thanks to your recruitment efforts, take a look at these top tips.

 

The 90s have been and gone

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It’s always tempting to take shortcuts when you’re busy at work, and so you might consider cutting and pasting job ads that were created by your firm in years gone by. If you do this, make sure you update the information and make it relevant to now. You don’t want to come across like a bona fide troglodyte!

For example, perhaps remove the section where it says “Fax, post or email CV to…”.

 

The law is the law

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The last thing you want when trying to hire new staff is to end up in an altercation with the law. This means you have to stay on the right side of anti-discrimination legislation. Phrases to avoid include “young and dynamic” (the dynamic bit’s fine, just not the young), “able-bodied” or anything that implies a gender bias, such as “salesman”. Also, take care not to accidentally discriminate on the basis of religion, race or sexuality.

 

Unnecessary jargon’s a no no

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Stay away from unnecessary jargon too. Phrases like “blue sky thinking” and “laser focussed” have been overused and they can really put potential candidates off. Studies suggest that six in ten job seekers consider jargon annoying. Stick to the facts and you should be OK.

 

Double and triple check your spelling, and then get someone else to!

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After you’ve written job specs and ads, it’s vital that you double and triple check them for typos and spelling mistakes. It also pays off to get someone else to have a look. When you’ve been staring at a document for a long time, it can be impossible to see your mistakes. Remember, you’re representing your organisation, so it’s really important that your text is professional and accurate.

Some of the most ridiculous Ts and Cs you’ll ever see

End User Licensing Agreements are some of the most pointless things on the face of the earth; they’re up there with fridge magnets and Justin Bieber. So let’s celebrate them in all of their ridiculous glory by writing an entire blog post on them. Some of them prevent us from carrying out lifelong ambitions like taking over the war with nuclear weapons (iTunes) whereas others deal in trivial matters like Google’s complete and utter ownership of your digital soul. Let’s look at some of the ‘best’ in the world of EULAs and wonder at our own stupidity for handing over our souls to the digital ether.

iTunes

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iTunes take the proverbial biscuit with this one. There you are wanting to take over the world like that over ambitious mouse from Pinky and the Brain and then you realise you can’t. That last Nickelback album you downloaded has stopped you in your tracks. Time to put the iPod down and put the missiles away then.

 

PC Pitstop

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Here’s one you wish you had read. Whoever read this first and claimed won $1,000. It makes you want to go back through all of the agreements you’ve ever read to recover the fortune you may have had. This EULA is also kind of smart-assed. It’s literally saying ‘You didn’t read me, so I’m going to punish you’ Not cool PC Pitstop. Not cool. It also took someone four months to win the prize. So there’s a lot of other ignorant users out there too, how comforting.

 

Google

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Mephistopheles has been trading as Google for years and we didn’t even know it. We’re handing over our souls to Google? That’s a clause we really should have paid attention to. It’s the use of the words ‘perpetual’ and ‘irrevocable’ it sounds so Shakespearean. I irrevocably disagree, in a state of perpetuum.

 

Far Cry 2

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Video games have slowly been taking over our lives since they invented Sonic the Hedgehog. Now it seems these games are trying to direct our collective moral compass. Whilst this may not necessarily be a bad thing, it may be hard to draw a line in Far Cry 2. What counts as an immoral act? Playing a violent video game might be, best to avoid Far Cry 2 then.

 

The Fallout

So what’s the backlash of all of this ridiculous demanding from anonymous companies? A documentary, that’s what. Some geniuses made a documentary that highlights the power of our personal information and how it is used to make huge amounts of money. And points out that we agreed to it all. Watch the trailer to get yourself thinking.

https://www.youtube.com/watch?v=yzyafieRcWE

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