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Distance and Doorstep Selling Update

On 13th June 2014 new EU business to consumer selling regulations come into force covering distance and doorstep selling. The changes will require amendments to terms and conditions allowing for a new cooling off period, provision of a model cancellation form, and tighter delivery periods: Businesses must ensure consumers have access to transaction information in a “durable medium”: New rules will apply to 0845 and 0870 telephone lines in respect of customer service help-lines. For e-commerce sites, customers will now have to acknowledge that placing an order incurs an obligation to pay, and optional extra boxes that incur costs must be not be pre-checked. Please click on Changes to Distance and Doorstep Selling Regulations for more info. Many businesses will have to revise their business processes, especially web based operations which will need to instruct their web developers to apply the requisite amendments. How easy and costly will this be to implement?

Please click on Changes to Distance and Doorstep Selling Regulations for more info.

Terms and Conditions Templates

Struggling with legislation? Where to begin? 

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