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400 jobs axed at AA

AA has announced that 406 jobs are to be cut at its insurance call centre in Cardiff, and has started formal consultations with the union and business representatives. It said it would be focusing its call centre activity in Newcastle in future, and its Cardiff base would move to smaller offices within two years.

It gave its reasons in a company statement: “Changes in the way that people buy and renew insurance – particularly the sharp growth in online transactions, resulting in fewer purchases made by telephone through conventional call centres – has led the AA to consider the way it looks after its customers through all of its road and insurance call centres, as part of a UK-wide review.

If your company is facing the prospect of having to make redundancies, ensure that you follow the correct procedures with the help of these professionally written template redundancy documents.

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