If you are a trader dealing with consumers, chances are you will have heard something about the Consumer Rights Act 2015 by now. Coming into force in October this year, this new piece of legislation is designed to make the business-to-consumer trading experience much clearer and simpler on both sides of the equation.
Consumer law in the UK is currently made up of over 100 separate pieces of legislation. For anyone involved, from customers to lawyers, this is at best an inconvenience and at worst, down right confusing! The Consumer Rights Act draws much of this material together, placing it into a single, modern Act that covers the sale of goods, services and digital content – a relative newcomer to consumer protection legislation. Other key topics, in particular unfair contract terms, are also brought into the fold.
In many cases, the law remains largely unchanged. There are however some important new provisions, not least those concerning digital content, consumer remedies for sub-standard services, and rules relating to unfair contract terms. The Consumer Rights Act 2015 comes into force on the 1st October. Here at Simply-Docs we are busy reviewing our large portfolio of business-to-consumer templates, ensuring that they’re fully up-to-date and compliant with the new Act. Over the coming weeks we will also be publishing more helpful information about the Act right here in the Simply-Docs Blog and we welcome your questions and comments.
In the meantime, what should you be doing? For now, keep calm and carry on (you knew we’d have to use the phrase eventually). The current law remains in force until the 1st October. We will be rolling out updated templates as October approaches, along with more information and updates to help you get ready. Stay tuned for more on the Consumer Rights Act in the coming weeks!